9200 Privacy Policy – How Your Personal Data Is Handled on Our Platform

When you register for a 9200 account, we collect the personal details you provide in the registration form — including your full name, date of birth, email address, mobile number, and the payment account details you link to your profile. When you use the platform, we also collect transactional data such as deposit and withdrawal records, bet history, lottery entries, and voucher redemptions, which are necessary for processing your activity and maintaining accurate account records. We may collect device and connection information — including your IP address, browser type, operating system, and session timestamps — to support platform security, detect unusual activity, and comply with our technical obligations. If you contact our support team, we retain records of those communications, including chat transcripts and any documents you submit, so that we can follow up on your queries effectively. All data collection is carried out in accordance with the Republic Act 10173, also known as the Data Privacy Act of 2012, which governs how personal information must be handled for platforms operating in and serving the Philippines.

The personal data you provide is used primarily to operate and maintain your 9200 account — this includes processing deposits and withdrawals in Philippine pesos, settling bets and lottery entries, and applying VIP rewards or voucher credits to your account balance. We use identity and age verification data to confirm that all members meet the minimum age requirement and to fulfil our obligations under applicable gaming and data privacy regulations in the Philippines. Transactional and behavioural data helps us detect and prevent fraud, money laundering, and account misuse, and may be reviewed by our compliance team where a concern is flagged. We may use your contact details to send you important service communications — such as account verification, transaction confirmations, and updates to platform terms or this policy — and, where you have opted in, promotional messages about offers available through the Voucher or VIP sections. You can withdraw consent for marketing communications at any time by contacting our support team, and this will not affect your access to the platform or any non-promotional service communications.

9200 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share data with carefully selected service providers who assist us in operating the platform — such as payment processors, identity verification partners, and fraud detection services — but these providers are contractually required to handle your data only for the specific purposes we have authorised and in a manner consistent with applicable Philippine data privacy law. Where required by law, regulation, or a valid order from a Philippine government authority or regulatory body, we may disclose personal information to the relevant authority; in such cases we will disclose only the minimum information necessary to comply. If 9200 undergoes a business restructure, merger, or acquisition, your personal data may be transferred as part of that process, and you will be notified of any change in data controller through a prominent notice on the platform. We will never share your payment credentials or account password with any third party under any circumstances, and all data transfers to service providers are protected by appropriate data processing agreements.

9200 uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction — including encrypted data storage, secure socket layer (SSL) transmission for all platform communications, and strict internal access controls that limit who within our organisation can view member data. Your account is protected by a password that only you should know; we strongly recommend choosing a unique password that you do not use for other services, and updating it regularly. We do not store full payment card numbers on our servers — payment processing is handled by certified third-party payment providers who maintain their own security standards. In the event of a data breach that is likely to affect your rights and freedoms, 9200 will notify the relevant Philippine authority and affected members in accordance with the timelines set out under the Data Privacy Act. While we take every reasonable step to safeguard your information, no online platform can guarantee absolute security against all threats, and members should also take personal steps to protect their account access.

We retain your personal data for as long as your account remains active and for a further period after closure as required by Philippine law, including anti-money laundering regulations and gaming compliance obligations — in most cases this retention period is at least five years from your last account transaction. Transactional records, identity verification documents, and communication logs are kept for the full retention period regardless of whether your account is closed, as these records may be required for regulatory audits or dispute resolution. Data collected solely for marketing purposes — such as your opt-in preference records — will be deleted promptly if you withdraw your consent or close your account, subject to any minimum legal retention requirements. After the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you. If you have a question about how long a specific category of data is held, please contact our support team and we will provide a clear answer based on the nature of the data concerned.

As a Philippine member of the 9200 platform, you have the right to request access to the personal data we hold about you — we will provide a copy of that data in a commonly used format within the timeframe required under the Data Privacy Act. You have the right to request correction of any inaccurate or incomplete personal information on your account, and we will action such requests promptly after verifying your identity. You may request deletion of your personal data where there is no longer a lawful basis for us to retain it, subject to our legal obligations to retain certain records for the periods described above. You have the right to object to our processing of your data for direct marketing purposes at any time, and we will cease such processing immediately upon receiving a valid objection. To exercise any of these rights, please contact our support team through the live chat available on your account dashboard; we will verify your identity before processing any data access, correction, or deletion request to ensure your information is protected throughout the process.

The 9200 platform uses cookies and similar technologies to remember your session, maintain your login state, and improve the performance of our mobile-first interface for Philippine users. Strictly necessary cookies — those required for the platform to function, including session authentication and security tokens — are always active and cannot be disabled without preventing normal platform use. We also use functional cookies to remember your language and display preferences, and performance cookies to gather anonymous, aggregated data about how members navigate the platform, which helps us identify areas for improvement. We do not use third-party advertising cookies to build profiles for targeted advertising across other websites. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect your ability to use some platform features; for guidance on how to do this, please refer to the help section of your browser.

9200 may update this Privacy Policy from time to time to reflect changes in platform features, applicable Philippine law, or our data processing practices — the effective date at the top of this page will always show when the policy was last revised. Where changes are material, we will notify active members through a notice on the platform or by email to the address registered on your account before the changes take effect. Your continued use of the 9200 platform after a policy update has been communicated constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how your data is being handled. If you have any concerns about a change to this policy, please contact our support team before continuing to use the platform, and we will be happy to clarify what has changed and why.